Legal

Acceptable Use Policy

Remorial is built for remembrance, care, and shared family history. This policy explains the conduct and content that are not allowed on Remorial.

Last updated: May 20, 2026

1. Scope

This Acceptable Use Policy applies to all use of Remorial, including member accounts, creator tools, public and private remorials, profile text, life stories, cemetery information, gallery photos, captions, shared memories, memory photos, contact submissions, and any future features. It is part of the Remorial Terms of Service.

2. Respectful Memorial Use

You may not use Remorial to harass, threaten, shame, exploit, intimidate, bully, defame, or target any person or family. Content should treat the deceased, families, friends, contributors, and visitors with dignity, even when memories are complicated or painful.

• Do not post hateful, discriminatory, sexually exploitative, or violence-glorifying content.
• Do not use a remorial to attack, mock, dox, or humiliate another person.
• Do not create fake deaths, fabricated legacies, hoaxes, or misleading memorial pages.
• Do not impersonate relatives, executors, funeral homes, public officials, contributors, or Remorial staff.

3. Rights, Permissions, and Accuracy

You may submit only content that you own or have permission to use. This includes photographs, written stories, obituaries, poems, service programs, recordings, names, likenesses, and other personal materials.

• Do not upload copyrighted materials unless you own them or have permission.
• Do not post private or sensitive information about living people without appropriate consent.
• Do not misrepresent your authority to create, manage, edit, or remove a remorial.
• Do not knowingly post false biographical details, family relationships, service details, or cemetery information.

4. Prohibited Content

Do not submit, upload, publish, link to, or distribute content that:

• Is unlawful, fraudulent, deceptive, defamatory, invasive of privacy, or infringing.
• Contains threats, targeted abuse, hate speech, or encouragement of violence.
• Contains sexual content involving minors or any exploitative sexual material.
• Promotes self-harm, abuse, terrorism, criminal activity, or dangerous conduct.
• Includes graphic injury, death, or medical imagery without a respectful and appropriate memorial purpose.
• Seeks to scam grieving families, solicit deceptive donations, sell unrelated products, or run spam campaigns.
• Contains malware, phishing attempts, suspicious links, tracking code, or harmful files.

5. Privacy and Sensitive Information

Remorial pages often involve deeply personal information. Do not publish Social Security numbers, financial information, account credentials, private addresses, non-public phone numbers, medical records, legal records, or other sensitive personal information unless you have a lawful reason and clear permission to do so.

Use extra care with content about minors, survivors, family conflict, cause of death, health conditions, and funeral or cemetery details. If a remorial is intended for a limited audience, use the available private remorial tools and share passwords carefully.

6. Technical Misuse

You may not interfere with Remorial's systems or use the service in a way that harms security, performance, availability, or other users.

• Do not attempt unauthorized access to accounts, admin areas, private remorials, databases, servers, or source code.
• Do not probe, scan, test, bypass, or defeat security or rate limits except through an approved security reporting process.
• Do not scrape, harvest, index, or bulk export content without written permission.
• Do not upload viruses, malware, corrupted files, or code intended to disrupt or monitor the service.
• Do not overload, spam, automate, or abuse forms, uploads, login flows, search, contact tools, or memory submissions.

7. Commercial and Promotional Use

Do not use Remorial for unsolicited advertising, spam, lead generation, affiliate campaigns, mass messaging, or unrelated commercial promotion. Funeral homes, cemeteries, nonprofits, celebrants, photographers, or other service providers may use Remorial only in a respectful way and only with appropriate authorization from the family, account holder, or Remorial.

8. AI-Assisted Features

If Remorial offers AI-assisted drafting or editing features, you remain responsible for the content you submit and publish. Do not use AI-assisted features to fabricate a person's views, create deceptive statements, impersonate someone, produce defamatory content, or present generated text as a verified historical record without review.

9. Reporting Violations

If you believe content or conduct violates this policy, please contact us through the contact page or email support@remorial.com. Include the remorial URL, a description of the concern, your relationship to the person or content if relevant, and any information that helps us review the report.

10. Enforcement

Remorial may take action when we believe this policy has been violated or when action is needed to protect users, families, contributors, the public, payment systems, or the service. Actions may include warnings, content removal, memory rejection, archiving, unpublishing, feature limits, password resets, account suspension, account termination, or reports to appropriate authorities where required or appropriate.

To the fullest extent permitted by law, Remorial may refuse, restrict, unpublish, archive, remove, or delete any remorial or related content for any reason, including when we determine that the remorial or activity is unacceptable, inappropriate for the service, harmful, disputed, misleading, incomplete, or otherwise not suitable for Remorial. Free beta access, payment for a remorial plan, and the 15-day money-back guarantee do not prevent policy enforcement. The guarantee may not apply to fraud, abuse, payment misuse, or policy violations except where required by law.

We may consider context, severity, account history, legal obligations, and the sensitivity of memorial content when deciding what action to take. If you believe an enforcement action was made in error, contact us with the details and we will review the request in good faith.